Severn Trent Services is pleased to introduce our customer billing web portal
In an effort to expand our customer support tools, beginning on July 1st, 2012, Severn Trent customers will have access to their water bills online.
As a customer of Severn Trent, you will be able to view your bills, consumption histories, important information relevant to your specific municipal utility district (‘MUD’), and a link to electronic payment methods if offered in your MUD. You may also set reminders for important dates such as due dates.
Initially, you will be able to view up to 6 months of information, but that timeframe will continue to grow with each billing, eventually allowing a year over year view.
To set up your account is fast and easy and the site maintains the highest levels of security for your protection.
To get started, log onto our portal: https://pay.streamits.com
Under the MEMBER LOG IN box, select REGISTER HERE.
Input the requested information in the required fields and click on CREATE USER.
Be sure the user name, password, and security question meet the requirements indicated on the site.
Once you receive the REGISTRATION COMPLETE box, click on CONTINUE.
Read the TERMS AND CONDITIONS and accept them if you agree.
As a customer, you have the ability to link more than one property (account) across multiple MUDs.
To properly link your account, you must provide the following information:
Account number 01234567890 (on your bill, it appears as 60123-01234567890. Drop the prefix)
Property address
Most recent payment amount and previous 2 payment amounts without the $ sign
Click on LINK ACCOUNT
The screen will refresh with LINKED ACCOUNTS LIST.
The options menu will be on the upper left hand side of the screen and you are ready to navigate.
We are pleased to be able to offer this to our customers and if you have any questions, please contact our Customer Support Services group at 512-246-0498.
Payment Methods
As a convenience the District offers a number of different payment options. See the descriptions below to find the method that works best for you. These options are for paying your water/sewer bills only.
Check By Phone
Payment may only be processed using a personal checking account. The customer pays a third party $3.95 transaction fee* to the service provider. To pay with a check by phone, call (713) 881-0675, or toll free at 1(877)855-4846. Available Monday through Friday, 8:30 am – 4:30 pm. Not available on bank holidays.
Pay By Phone with Credit Card
You must have your 15-digit water account number from your statement to make a payment. For example: 60238-xxxxxxxxxx. Please confirm payment made to Hays WCID. (Master Card or Discover Card ONLY) – Visa no longer accepted. (Effective 9/01/09). A third party 5% transaction fee* of the payment amount will be charged to the customer. Click here to pay today: www.sts.paymyutilitybill.com (please allow 24 to 48 hour for payment to be received by the District).
Pay Online
You must have your 15-digit water account number from your statement to make a payment. For example: 60238-xxxxxxxxxx.Click here to pay today: www.sts.paymyutilitybill.com (please allow 24 to 48 hour for payment to be received by the District).
Participating Western Union locations
You must have your 15-digit water account number from your statement to make a payment. For example: 60238-xxxxxxxxxx. The customer pays a third party $1.25 transaction fee* and the payment will be posted on the next business day.
Utilize Your Existing At-Home Internet Payment Service
You may use your existing at-home internet bill payment service (offered by your bank) to make an electronic payment. You must have your 15-digit water account number to make a payment. For example: 60238-xxxxxxxxxx. You are not charged by the District for this payment option. Please allow 7 to 10 days for proper handling and processing.
Direct Payment Plan
You may allow automatic withdrawals from your bank account each month to pay your water bill. Please contact the Customer Service Office at (512) 246-0498 to request the appropriate form. The customer pays a third party $1.00 transaction fee* each month. The payment will be posted by the “due date” of each month.
Walk-In or Drop-Off Payments
To drop-off your payment at the District’s Customer Service Office, go to 14050 Summit Dr, Suite 113, Austin, Texas 77878. We also have two drop box locations at 12215 Bee Cave Rd, Bee Cave Texas and 14050 Summit Dr Austin Texas that allows payments to be dropped off when the office is closed.
Pay by U.S. Mail
To mail-in your payment, address it to the District’s post office box: P.O. Box 4928, Houston, TX 77210-4928
* Fees charged by the service providers listed above are for the administrative costs of providing the services. Hays WCID does not receive any portion of the service fees. Please contact the Customer Service Office if you have any questions.
IMPORTANT Electronic payment options should not be utilized for delinquent accounts. The above options are not available for non-sufficient fund items or terminated service payments. Customers with non-sufficient fund items and terminated service must come to Severn Trent’s office with cash, cashier’s check or money order to settle their accounts.
