Bill Payment Information
Online Bill Pay
Setting up your account is fast and easy!
The site maintains the highest levels of security for your protection.
When you set-up an online account, you will have access to:
- View your monthly statements
- Your consumption history
- Important information relevant to your water district
- A link to electronic payment methods
- Set reminders for important dates such as due dates
- Receive paperless bills
IMPORTANT NOTICE – Electronic payment options should not be utilized for delinquent accounts. The above options are not available for non-sufficient fund items or terminated service payments. Customers with non-sufficient fund items and terminated service must visit the Inframark office with a cashier’s check or money order to settle the account.
Additional Payment Methods
Online banking through your personal bank - IMPORTANT – add the exact address shown on your bill pay coupon, double-check that you input your account number correctly, and the addressee is entered EXACTLY the same as the bill pay coupon. If any of the information is input incorrectly, there will be a delay in receiving your payment. Please note that electronic banking is a generic term. Check with your bank to ensure they will send your payment “electronically” (2-3 days to process) or if it will be sent as a paper check (7 – 10 days).
Local Payments / Dropbox - Local payments are available at our two Austin offices.
151 Trinity Hills Dr,
Austin, TX 78737
14050 Summit Dr., Ste 103
Austin, TX 78728
Please feel free to contact the Customer Service Department at 512-246-0498, if you have questions.
Service Rate Schedule
|$ 35.00||Base Rate for Service|
|$ 2.30||Rate per 1,000 gallons metered for usage between 0 gallons and 2,000 gallons|
|$ 3.85||Rate per 1,000 gallons metered for usage between 2,001 gallons and 5,000 gallons|
|$ 4.24||Rate per 1,000 gallons metered for usage between 5,001 gallons and 10,000 gallons|
|$ 4.88||Rate per 1,000 gallons metered for usage between 10,001 gallons and 20,000 gallons|
|$ 5.86||Rate per 1,000 gallons metered for usage between 20,001 gallons and 25,000 gallons|
|$ 7.03||Rate per 1,000 gallons metered for usage between 25,001 gallons and 30,000 gallons|
|$ 10.55||Rate per 1,000 gallons metered for usage between 30,001 gallons and 40,000 gallons|
|$ 15.83||Rate per 1,000 gallons metered for usage above 40,001 gallons|
|$ 3.63||Rate per 1,000 gallons of metered usage|
|$ 3.00||Security Fee|
|$ 35.00||Sewer Base Fee|
|$ 22.00||Trash Fee|
|5.00 %||TCEQ Fee|
|$ 7.74||Purchase Water Adjustment|